Contact Information

If you have any questions you can contact me: marcel@theglowpatch.com

Before contacting me please read my descriptions for the item/s you are asking about and my FAQ as in most cases the answer is already there and I don’t have a lot of time to answer questions. If you have read the descriptions and FAQ and have not found the answer then I will see if I can help you with your query. Thank you for your understanding!

Shipping Information Australia

XVR Stars ship every Friday unless otherwise stated on the shop page.

For Australia orders will be sent via the Australia Post – parcel post service 3 – 5 days delivery to most major destinations with limited local tracking.

Shipping Information International

XVR Stars ship every Friday unless otherwise stated on the shop page.

All International customers are responsible for any local Duties or Import Taxes that may be applied on arrival.

All orders are sent with a trackable post service that has an average 7 to 16 day delivery time but may take longer in some cases. The following countries are included in International shipping: United States, Canada, United Kingdom, New Zealand, Malaysia, Singapore, Ireland, Denmark, Norway, Germany, Sweden, Finland, Netherlands, United Arib Emirates, India, Mexico, Greece, Spain and Italy. You should contact me before ordering from any other Country.

Returns Policy

Due to the time required to process orders and the shipping costs involved refunds will be full purchase price less 30%. Any returns will need to be sent with a trackable shipping service and must be complete an undamaged.

Payment Information

You do not need a PayPal account to make a purchase you can simply fill in your billing information and pay by Bank, Visa or Master Card. You can do this as a one time payment without having a PayPal account or you can opt to use your PayPal account if you have one.

Most of my customers are in the United States so I sell in USD to keep it simple. This USD buy price will be adjusted periodically depending on where the USD/AUD conversion is sitting. The XVR-632V bedroom star kit is AUD$246 including shipping.